Returns & replacement

Every product is programmed and tested before dispatch. If something is wrong, here's how we put it right.

Doesn't work on arrival

Message us on WhatsApp within 7 days of delivery with your order number and a short video of the tap. We'll reprogram or replace it free.

Wrong link

If the product opens a different link from the one you gave us, we'll correct or replace it free.

Damaged in transit

Send photos of the parcel and product on WhatsApp within 48 hours of delivery and we'll send a replacement.

Change of mind

Programmed and personalised products can't be returned for a change of mind. To cancel, message us before the order is dispatched.

Refunds

If a faulty product can't be fixed or replaced, we refund the price of that product in full.